TOURISM AND TRAVEL AGENCY MANAGEMENT
The Objective of the Training
Organizations in the Travel and tourism industry constantly understand projects to develop and test new products and services. Regardless of the type of travel and tourism organization or the products and services that it offers, marketing plays a key function in this success. Familiarize the students with how ethical issues arise and examine strategies for their management and tourism development of destinations facilities and services to meet current and future tourists. To examine tourism marketing management in the context of services marketing. This specialty is to address some of the important issues relating to the financial management of businesses operating in the tourism industry.
- Work independently, and collaborate as a team.
- Analysis and synthesis of professional documents (French, English).
- Oral, written, and corporate communication skills within and without (French, and English).
- Participate /engage in the management of the project.
- Know and make use of professional networks and institutions of tourism sectors.
- Understand travel agency operations.
- Deal with the tourists and colleagues in a professional manner.
- Manage the needs and requirements of different types of tourists.
- Deal with the needs and requirements of incoming tourists.
- Comply with the legal requirements of the hospitality industry.
- Identify the agents, impact manage the impact of tourism development.
- Know that marketing is a continuous process that includes everything that an organization does to attract customers.
- The marketing process in the travel and tourism industry.
- Choose a travel and tourism project, a business plan, and teamwork.
- Produce promotional material suitable for use in travel and tourism.
- Responsible for the lodging service of a hotel establishment.
- Employment in an independent hotel or chain.
- Receptionist
- Operations Director
- Director of accommodation in hotels
- Executive Housekeeper or Deputy housekeeper
- Customer Relationship Manager
- Head waiter
- Yield manager.
HOTEL MANAGEMENT AND CATERING
The Objective of the Training
The HND and DEGREE specialties in hotel management aim to train students in the trades of hotel management establishments catering by providing them with all the management techniques and skills that will enable them to serve customers welcome and give proper care. After the training in this course, the students must be able to:
- Plan and manage economic operations of Hotel establishments.
- Plan and manage various sections of a Hotel establishment.
- Manage any size of Hotel Organization.
- Communicate in a professional framework in French, English, and other foreign languages.
- Develop business plans.
- Run a team.
- Master the tool basic computing.
- Create and manage a business.
- Use the tools of management for decision-making.
- Understand the environment and the operation of the hotel
establishments. - Plan and follow up on the work.
- Know the hotel products.
- Know the typology of the clientele in hotels.
- Have a mastery of business management.
- Have a thorough mastery of human resources management in the field of hotel management rules and regulations of hotel management.
- Establish and interpret an account operating forecast.
- Interpret the balance sheet of the company.
- Chair meetings and manage the feeding activities of such meetings.
- Have a good command of the legislation in hotels.
- Have a thorough master ship in catering.
- Know about accommodation (floor, reception desk caretaker, and concierge).
- To be able to work in a team.
- To demonstrate their adaptability, flexibility, and responsibility in the
the framework of activities and professional practice. - Master the tools and technical communication.
- Be able to assess and train the staff.
- Responsible for service in the hotel or the restaurant.
- Employee in an independent hotel or a restaurant.
- Receive and serve clients.
- Hotel captain.
- Director of Accommodation.
- Director of the catering department. Organizer of different events, both in and outdoors.
- Director of Operations.
- Director of a hotel and or enterprise.
